Account Deletion Policy

Last updated: 18 March 2024


At Wontok, we understand that the right to privacy includes the ability to delete your account and associated data. This policy outlines the process for deleting your account and its implications for your data.

How to Delete Your Account

Requesting Account Deletion: To initiate the deletion of your account, please visit the account settings page within our platform and select the “Delete Account” option. Alternatively, you may contact our support team directly at [email protected] with your account details and a deletion request.

Verification: For security purposes, we will verify your identity before proceeding with the account deletion. This may involve confirming details associated with your account or responding to a verification email.

Review Period: Upon receiving your deletion request, your account will be placed in a pending deletion state for 30 days. You can cancel the deletion request if you change your mind during this time.

Final Deletion: After the review period, your account and all associated data will be permanently deleted from our servers. Please be aware that this process is irreversible.

What Happens to Your Data

Personal Information: All personal information associated with your account will be deleted from our servers and databases.

Content: Any content you create or share through our platform will be permanently removed unless it is necessary to retain it for legal reasons or it has been shared with others and they have not deleted it.

Backup Copies: Deleted data may persist in backups for a limited period but will be fully purged within 90 days of account deletion.


There may be circumstances under which we cannot immediately delete all or part of your account data. These include:

Legal requirements to retain specific data for a specified period.

Data that has been anonymised and cannot be reasonably linked back to your account.

Changes to This Policy

We reserve the right to update or modify this Account Deletion Policy anytime. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this policy or the deletion of your account, please get in touch with us at [email protected]